FAQ’s

Unfinished Furniture of Wilmington offer the lowest price possible on any item in our inventory. Many furniture stores inflate their prices to cover costs of shipping, and then advertise that item as 'Free Shipping'. We do realize that not all stores do this, but as we have found, the majority do. We also simply cannot afford to pay to ship items for you, and would rather use that money to improve our website, invest in more inventory and in our store location in Wilmington NC. Please note than any shipping we do charge, is charged out at cost. We make no profit on shipping!
Real Wood Furniture means high-quality furniture that is made of real wood. There is never any particle board or MDF. All of our manufactures use solid wood face frames, drawers and posts. Some use solid wood tops and concealed adjustable hinges on the doors.
Real wood furniture is durable and will often outlast synthetic materials. Small nicks and scratches can be easily touched up. As well many of our manufactures offer some sort of customization. For a small fee many items can be modified to suit the customer's requirements. Last you can always change the color of the furniture later on down the road. Whether it is to refresh the piece after the kids have grown or to repurpose an item to fit in another space real wood can be worked on time and time again.
We deal with many manufacturers that make furniture in selected softwoods as well as hardwoods. Some species are: Eastern White Pine, Radiata Pine, Paulownia, Oak, Maple, Cherry, Birch, and Parawood. All of them have their own unique grain and staining characteristics.
Because we sell so many items from our many vendors it is near impossible to print a catalog of all of what we sell. You can however browse our online shopping cart to look for all sorts of different items. If there is any need for more information please e-mail us at anytime, we would be glad to answer any questions you may have.
Not all of our items come assembled from the manufacture. We will note an unassembled item by placing an RTA symbol in the description section. RTA is short for Ready To Assemble which means the item arrives to you unassembled in a box. Unassembled items will have all the hardware necessary to put it together with the exception of wood glue.
***Due to COVID-19, certain items may have extended lead times. We will contact you with the estimated ship date for your items via email once we have received your order. We strive to provide excellent customer service and will update you as soon as we know of any delays from the manufacturer. If you have any questions or concerns, please contact us at [email protected] of (910) 399-2276.*** We try to keep many items in stock for immediate processing and delivery. We cannot keep everything that we list in our site in stock at all times. Also, some items are designed and encouraged to be on a special order basis. The time line does vary from manufacture to manufacture, but the whole process should only be at most, three weeks or less depending on where they are in the product cycle. For this reason we do not process any credit card on an item that is not in stock until we contact you, the customer, to make sure you are aware and approve of the time period on your specific order.
R+L Carriers is an LTL freight carrier that we use to deliver particularly big, bulky, or heavy items. When shipped with R+L, your furniture will be delivered on a pallet curbside. Since they use semi-trucks, they will need to have a smooth and somewhat wide road to your home or workspace in order to deliver your pieces. In some circumstances, they are able to roll your delivery into a garage or carport, only if there is a fully paved and completely accessible driveway (i.e. no snowbanks, no gravel, etc.). R+L Carriers requires an adult signature for delivery and will contact you to schedule a drop off time. If you have any questions or concerns, please call us at 910-399-2276 or email us at [email protected]
We offer a wide variety of products made both in and outside the United States. Products that are made in America will denote so in their product description. If you are unsure of whether one of our products is made in the USA, please feel free to contact us at [email protected] or 910-399-2276 with the item name and SKU number.
At Unfinished Furniture of Wilmington we do not believe in marking products up to mark them down. We keep our prices as low as possible, while still paying our employees a living wage and covering the bills. All available promotions will be posted at unfinishedfurnitureofwilmington.com/promos/.