FAQ’s

Unfinished Furniture of Wilmington offer the lowest price possible on any item in our inventory. Many furniture stores inflate their prices to cover costs of shipping, and then advertise that item as 'Free Shipping'. We do realize that not all stores do this, but as we have found, the majority do. We also simply cannot afford to pay to ship items for you, and would rather use that money to improve our website, invest in more inventory and in our store location in Wilmington NC. Please note than any shipping we do charge, is charged out at cost. We make no profit on shipping!
Real Wood Furniture means high-quality furniture that is made of real wood. There is never any particle board or MDF. All of our manufactures use solid wood face frames, drawers and posts. Some use solid wood tops and concealed adjustable hinges on the doors.
Real wood furniture is durable and will often outlast synthetic materials. Small nicks and scratches can be easily touched up. As well many of our manufactures offer some sort of customization. For a small fee many items can be modified to suit the customer's requirements. Last you can always change the color of the furniture later on down the road. Whether it is to refresh the piece after the kids have grown or to repurpose an item to fit in another space real wood can be worked on time and time again.
We deal with many manufacturers that make furniture in selected softwoods as well as hardwoods. Some species are: Eastern White Pine, Radiata Pine, Paulownia, Oak, Maple, Cherry, Birch, and Parawood. All of them have their own unique grain and staining characteristics.
When you select the "local pickup" option, you will pick your order up from our store in Wilmington, North Carolina. If you cannot pickup from our store, select one of the other shipping options.
Because we sell so many items from our many vendors it is near impossible to print a catalog of all of what we sell. You can however browse our online shopping cart to look for all sorts of different items. If there is any need for more information please e-mail us at anytime, we would be glad to answer any questions you may have.
Not all of our items come assembled from the manufacturer. Disassembled items will be denoted as such in the description. If an item is described as "RTA" (short for "ready to assemble"), it will come disassembled in a box. Disassembled items will have all the hardware necessary to put it together with the exception of wood glue.
***Due to COVID-19, certain items may have extended lead times. We will contact you with the estimated ship date for your items via email once we have received your order. We strive to provide excellent customer service and will update you as soon as we know of any delays from the manufacturer. If you have any questions or concerns, please contact us at customerservice@solidwoodnc.com of (910) 399-2276.*** We try to keep many items in stock for immediate processing and delivery. We cannot keep everything that we list in our site in stock at all times. Also, some items are designed and encouraged to be on a special order basis. The time line does vary from manufacturer to manufacturer, but the whole process should only be at most, three weeks or less depending on where they are in the product cycle. For this reason we do not process any credit card on an item that is not in stock until we contact you, the customer, to make sure you are aware and approve of the time period on your specific order.
R+L Carriers is an LTL freight carrier that we use to deliver particularly big, bulky, or heavy items. When shipped with R+L, your furniture will be delivered on a pallet curbside. Since they use semi-trucks, they will need to have a smooth and somewhat wide road to your home or workspace in order to deliver your pieces. In some circumstances, they are able to roll your delivery into a garage or carport, only if there is a fully paved and completely accessible driveway (i.e. no snowbanks, no gravel, etc.). R+L Carriers requires an adult signature for delivery and will contact you to schedule a drop off time. If you have any questions or concerns, please call us at 910-399-2276 or email us at customerservice@solidwoodnc.com.
We offer a wide variety of products made both in and outside the United States. Products that are made in America will denote so in their product description. If you are unsure of whether one of our products is made in the USA, please feel free to contact us at customerservice@solidwoodnc.com or 910-399-2276 with the item name and SKU number.
At Unfinished Furniture of Wilmington we do not believe in marking products up to mark them down. We keep our prices as low as possible, while still paying our employees a living wage and covering the bills. All available promotions will be posted at unfinishedfurnitureofwilmington.com/promos/.
Yes, all our products are Proposition 65 compliant. If you have severe allergies or sensitivities, we do not recommend purchasing any wood products. Many wood products use a latex and/or formaldehyde based glue, necessary to preserve the adhesive qualities, that can be an allergen to some. For more information on Prop 65, visit https://oehha.ca.gov/proposition-65.
The shipping calculator built into the site adds the weight of the "free shipping" item into the calculation. Unfortunately, we have not been able to successfully correct this error yet. To work around it, please place two separate orders, one with the "free shipping" items and one with the non-free ship items.
When a shipping quote is requested, one of our staff members will calculate shipping for the products you are interested in from our store to your provided zip code. None of your payment information has been collected and you have not officially ordered the items. Once we have a shipping quote for you, we will send it to you via email. Then, you can place an order online selecting "has custom shipping quote" and we will add the cost to your total.